Discalmer:
- This post does not contains comments from the author and does not take any particular side.
- Only facts that can be proven (official documents or physical evidences) are presented.
- This post describes my personal experience and at no point tries to generalize it.
Background of the story
Some time in April 2016, I needed to service the car (the model is irrelevant in this situation) - change of engine oil, oil filter, air filter, spark plugs, coupe filter etc. Using the Lasingoo.se search service, I got reasonable price, from certified car workshop.
Reading this, I got the impression that "Autoexperten Uppsala" is the service in question or at least it is what most of the information suggests i.e. that I will be served by Autoexperten car workshop. Note the small detail in gray "Fristående verkstad".
The service was done, I got one year free road assistance insurance "Assistansförsäkring 12 månader" as part of the package and everything was almost perfect - I found that the air filter was not properly fit, but this was too small problem to complain about.
The aftermath
Some 7 months later (early November, same year), the car got problems during acceleration - kind of hick ups. Essentially, it was very difficult to accelerate rapidly, but without problems while cruising or accelerating with cold engine. The car has 5 years warranty, so we booked time to fix the problem with the authorized car repair shop (the name will remain unmentioned for now). They found that the spark plugs were worn out and one was actually gone, but more importantly - the wrong type! Needles to say, I asked for the old ones as evidence.



